I ordered a dress for my Granddaughter on 10/01. Received confirmation that it would be mailed on 10/03. Today is 10/22 and still no dress. Talked to a rep in Seattle and was told that it was mailed on 10/18. Got an email today that it could be another 2 weeks! The rep in Seattle could not even get expedited shipping! Complete waste of time! One star is way too much. Ineffective and useless! The worst online shopping experience!