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I finally started working by doing a few shadow and training shifts on payday i got 70 pounds, i paid my rent and went to buy some food, at the shop my card was rejected, i called my bank to find that a payment of 22.95 had been taken out by livecareer. Thinking this was a mistake i contacted there customer services via their live chat, aparently the free cv builder had not only cost me the 1.95 i had to pay to print it out but i had BY PAYING the 1.95 i had further agreed to pay them a monthly subscription fee, so it has cost nearly £25 for a FREE CV, I have now email the customer services and hope they will sort this unauthorised payment out I have tried to talk to two on livw chat but it's like talking to a brick wall, im not holding my breath. How can these companies get away with these practices. No wonder there head office is in BERMUDA
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Annetta H.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer