Anne S.

Plus: After checking out an item but not purchasing it, I received an email with a 10% off coupon.

Con: (And yes, it actually seems like a literal 'con') When I chose to use the 10% off coupon imagine my surprise and disappointment to see that the "Handling Fee" had been jacked up by several dollars. Which certainly lessens that 10% off advantage!

My 6-pack Arospa Bath Sea Salts arrived damaged----or to be more specific, it arrived incomplete: the tube of Lavender salts was only@ 1/3 full, with the rest of the tube scattered in the mailing box or in the plastic zipped package the tubes were packaged in, OR were "in the winds" somewhere after leaking out of the mailer package during the mailing process. That same day I contacted your Customer Service chat person and even though they said they were unable to reach the Seller and would get back to me when they had, I still am waiting for a response! Also, the CS person wrote that because this item was "Final Sale", they were unsure whether it could even be returned/replaced. I reminded him that your website states that IF an item arrives damaged, it WILL be replaced. Anyone "manning" your Customer Service should be aware of your policies in all circumstances for returning a product.

I also feel strongly that even if the Seller remains unavailable to your CS person, it would serve Open Sky well to at least keep in touch with a concerned customer and give them an update to "keep them in the loop".