Anne S.

I have a Dell PC and desk top for one reason. Excellent customer service and warranties, both of which I have used. The computers are real work horses and I love them. No, they're not cool Macs, but it's nice to have this option in terms of affordability and back up. Results count.

Love their streaming, which is basically all I use, now. Not so in love with their DVD shipping. I have waited an unbelievable four weeks to receive one particular DVD, part of a series. Without it I can't watch the rest of the series. I keep getting the wrong DVD.

The feedback options on the website are extremely limited.

Finally - the reviews on the site used to be helpful, because you could see reviewers' profiles and see if they had similar tastes. That's gone, so the reviews - out of context - are virtually useless.

Looking forward to more streaming options so I can ditch Netflix.

I have made custom calendars using Zazzle, for selling on my website.

The good: in terms of print quality, the quality has been high.

The bad, and why I will never use them again:

1. The design tools are clunky, and not intuitive in some respects. It's easy to start designing using the wrong calendar template, only to discover at the end of hours of work that you can't hit the Post for Sale button because this template is only for personal use. It takes a very long time to get a response from customer service if you do get stuck.

2. Sneaky ploy with Royalties: This really ticked me off. Zazzle takes a 5% "processing fee" if you set your Royalty (what you earn on each sale) to anything over 15%. So if you set it 20%, they take 5% of that.

The really fishy part is that this is not made clear until AFTER you have sold a product and you look at your earnings statement. Meanwhile, on your product management page, it still shows the full 20% dollar amount you will "earn". Except you won't. Zazzle will earn 5%, and you get 15%

It's no better than a scam.