Anne L.

No hassle shopping became super hassle shopping. I first ordered a gshock and tablet stand amounting to 7500 and they were able make sure delivery happened the day after. On the day itself i informed them that i will be cancelling my order, since they don't have this option in their app i emailed them and texted their representative. But the representative showed up anyway, the lobby guard informed me that my delivery has arrived. He kept calling and texting asking about the item that they are on the way etc. so the next day i found an item i liked which was a tablet stand amounting to 1499. Now i did not receive feedback until a day after i placed the order. But for the 7500 itemsthey were willing to deliver asap. I didn't mind waiting because their promise was a day or two but when i finally received a message that it will be delivered to me i had my representative wait the whole day for it. At 2pm i followed up my item and somehow i had 2 missed calls after this follow-up which I was not able to answer because i had a busy day but if they arrived my representative would know since the guard of our condo will inform her asap to claim the items since they weren't allowed inside. So i followed up the item at 4pm. I was trying to be patient. But during my 4pm follow up their delivery persons reply was a message blaming me for not answering the calls he made earlier because apparently they were already at the condo lobby but since i was not answering the call they left? As i said earlier my representative would have known if they were there but no call or visit from guard ever happened which means they never arrived the condo. To blame me for not answering his was very rude since it's his job to be able to deliver when he promised it would be delivered regardless if i answered his call or not. Lazada will not succeed with online shopping because for one buyers will never be too sure if their items are 100% authentic, they mislead consumers with their discounted ads but in reality it's the samep price, and lastly they have very rude staff. I should have not given this the benefit of the doubt, despite reading bad reviews i still ordered in the hopes of being relieved by hassle shopping and hassle people but lazada provided thos for me. Epic fail.