This company is not even worth a star. It`s the worst I have experienced since Internet came along. Bought what I thought was a superwide and floorlength dress. Gorgeous on the photo, the dress was sweaping(!) the floor and with a superwide skirt. The product was a scam. The dress was only kneelength, not wide, and definetly not the same as on the photo. I am not tall, nor fat, so unless the model is a midget this is not the same item as on the photo. In order for it to sweap any floor I have to stand on my knees! They use designerphotos online, and give you a cheap copycat far from what you see on the photo. I complained and the responce was a standardized copy-pasted answear from a machine (named "Novia"). There are no customerservice. I will NEVER order from this site again.
I am sorry for your problem. Could you tell us your email address or the order number? So that we can check your problem.And then we will give you a solution as soon as possible.
We apologize for the inconvience. Wish your reply.