Anne H.

DO NOT RENT FROM FLIGHTCAR! I normally don't write reviews but I had such a nightmarish experience with Flightcar SFO. I needed a rental car for a couple of weeks since I had just moved to SF and was planning to buy a new car. Their business model involves renting cars belonging to owners who leave their cars at the airport. As a result, they cannot guarantee the reliability of the cars. They gave me a Subaru which broke down within hours of driving it. I had to wait by the roadside for 2 hours while they arranged a tow truck to pick me up and tow the car. I could not believe they charged me for gas when clearly I could not refill it. Back at the lot, they gave me a red mustang even though they knew it had an expired registration sticker. That night, I was pulled over by the cops and given a ticket with a court date on it. I called Flightcar the next morning and they said they would take care of it. However when Flightcar called the San Mateo court to find out how to settle the ticket, they were told that only the person on the ticket could inquire. I ended up making several trips to the court and the matter is still not settled. They were unable to reach the owner to obtain the sticker since she was traveling and had left the car there longterm. Because of all the time wasted and aggravation, I was unable to find a new car to buy. They said they would give me 5 extra days initially, then to my surprise and fury, they charged my credit card on file for a $400 late fee. This company is unreliable, unethical, and has no sense of customer service. I have spent more money on this rental than if I would have had I gone with a reputable rental agency - not to mention the incredible amount of aggravation and time wasted. I have never had a worse experience with a company than with Flightcar.