Anna P.

We bought 5 tickets to flight from New York to Moscow at the end of May 2016 on Transaero Airlines using Cheapoair website. Couple weeks later Transaero Airlines filed for bankruptcy and couple more weeks later in beginning of October it was announced the tickets for flight after December 15 2015, should be canceled and money should be returned to the customers. Today is December 10th, and we still did not have our money. When you called the service is terrible, you need to stay on line 20 min minimum for each transfer or they said this call is not transferable you need to hang up and dial again. One person told me that the money was already transferd to my account and I need to call my bank. Which was lie! Manager, Mrs. Nola, finally told me, that money should come soon, but she refused to tell me transaction date and number, she promised to send me email about this transaction, that money was send. I got an email, but it was not saying that money was send to my account. When I send an email to the billing department of Cheapoair about the situation, they send me back automativ email, that I need to call. Those people are liars, and they tought to lie to costomers. I think even now they did not transfer for me anything, they other trying to still my money or return it as later as possible. Never ever will use this site again!