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Very disappointed with my buy from Tidebuy!
Not only did it take 2months to be delivered, but also I had to pay an additional charge for custom tax when receiving the parcel.
The dress I ordered does not look like the one they show online. The colour but mostly the material is different. It does not properly fit even though it was custom made. I will have to get it altered and pay another extra €€ to get it right.
Customer service disappeared entirely after delivery and is not responding to any of my e-mails in which I outlined the problems and also send images to prove quality issues.
Phone calls are being answered but they refuse to take the dress back or pay a refund.
I will never ever buy from Tidebuy again! I cannot recommend Tidebuy!
Tip for consumers:
Don't buy from Tidebuy!!
NO RETURNS!! NO REFUNDS!! Extra charges on CUSTOM TAX as they ship from China!
Anna M.'s review of Tidebuy earned 3 Very Helpful votes
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Empty.
Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff...
Dear friend,
Thanks for your shopping on tidebuy.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@tidebuy.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team