H A.

I purchased a scent from Scentmatchers. It did not smell right. I sent it back within the time frame of the return policy. The customer service agent Jennifer Monroe wrote back and refunded but basically emailed back with a sarcastic, snarky, unprofessional response. While she has a tough job dealing with an undoubtedly endless flow of unsatisfied customers and a crappy product, It is obvious from other reviews that Ms Monroe would probably be better off and happier in a different job. Please do not purchase from this company. You will likely find yourself sending the scent back and having to correspond with her. I wish I had looked up reviews prior to handing money over. It is a testament to how strongly I feel about the poor customer service that I joined this website to write about it.