Anna B.

I ordered a pair of sunglasses as they, after much research, offered the best and cheapest prices but if I realized what type of customer service I would receive I would have bought at a store that offered the sunglasses for more. First of all, after I ordered them it took 3 days for them to ship it to my address which on the site it said max of 2 days. Secondly, I received a tracking number yet every time I would try to track it it would say no information available even after 5 days of it being shipped. I thought I would wait it out as the site said it would take a max of 10 days to arrive. After 12 days nothing so I called and couldnt even get a hold of them. I had to call for 3 days straight. The 3rd day I was calling every half hour and finally someone picked up. After talking to them they noticed something was wrong too and they said they'd track it and someone would get back to me. I didn't hear from anyone for 2 days so I called again. No one picked up so I tried the same method of calling every half hour and I finally got someone. They told me they didn't know where it was and I would have to wait until they got the sunglasses back and then ship me new once they arrived and then ship me new ones as these were on backorder and didn't know when the next shipment would arrive. They said the whole process could take about a month. Which would mean a total of 2 months from when I placed the original order. To top it off the glasses I ordered had just been discontinued by the manufacturer. I finally had to ask for a refund because I couldn't take waiting anymore or chancing it I may never get the glasses.