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I consider myself a savvy internet person. I really wanted to like this -delivery snack idea. I admit it I put in my credit card info, and when I realized that I could not choose the items I wanted to try, I tried to cancel. YOU CAN"T!. I did a screen capture of the cancelation, but it still hit my Credit card. I did not do a dispute over the 6.99. I did cancel my card with the help of my Credit card company.
Anita T.'s review of Graze earned 17 Very Helpful votes
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Hi Anita,
Thanks for your review. It's great to hear you liked the idea of grazing, but we're really sorry there was some confusion with your order.
You certainly can cancel your order with us at any stage. For reference, we include our instructions here: www.graze.com/us/faqs
As we prepare and sent out boxes up to a week in advance of when they are delivered, there is a cut-off time for when a cancellation will affect the next box. It could be that there was already a box on the way to you when this cancellation completed. However we'd really like to check on this for you so that we can set your mind at ease about what happened - when you receive this, please email us at hi@graze.com and we'll get back to you as soon as possible.
We'll also be able to help out with some advice on getting the snacks you'd like most in your boxes, if you'd like to try us again. Although we don't take specific orders, there is a lot of control available.
I hope we hear from you soon.