I've been a loyal customer for 4 years, and usually shop 16-18 times a year. I've had 2 orders that arrived damaged by the shipping carrier and Melaleuca's customer service was amazing! Their only concern was making sure my experience as a customer was the best it could be despite the shipping companies failure to deliver the package unharmed. They also answer the phone almost immediately and the person on the other end speaks English as their first language and... yes, it's a REAL LIVE HUMAN BEING!... I didn't even have to press 1! [[[[mouth agape]]]] Melaleuca has my business forever!