Anita H.

I purchased a vacation package from Hotwire by clicking through Mr. Rebates. Got the confirmation email from Hotwire in less than 30 minutes. I thought all was done and just sat and waited for my rebate to come through. After reasonable amount of time and still didn't see the rebate, I contacted Mr. Rebates. They did respond right away and filed a claim with Hotwire. A few days later, MR sent me an email saying the claim was denied because Hotwire needed an order ID (which I never received) to process the claim, and that MR told me to contact Hotwire. Dealing with Hotwire was frustrating. All CSR claimed they don't know anything about MR. While I was going back and forth with them, Abigail from MR sent me a follow-up email providing more information about order ID etc. I was pleasantly surprised because she could have just left me in the cold with Hotwire but she didn't. I cc MR all emails with Hotwire. Abigail went out of her way to talk to the supervisor and they decided to offer me a courtesy credit because of all the trouble I was going through. Genuine customer service it is! I know some customers complained about not getting rebates from MR. This experience told me sometimes it can be the merchants' fault, who intentionally dock MR's commission, at the same time taking away our rebates.