Ericdress deceive people by using a name that depicts an honest American company so potential customers believe theyre a trustworthy business which, in reality, is far from the truth.
I ordered two evening dresses which, after a long wait, I received only to find out that the do not fit. I clearly stated in my initial message asking for return and refund that both dresses fit me WAY TOO LONG FROM THE NECK TO MY WAIST LINE, and then the full length of each dress as well; at the bottom theres almost ¾ of a yard of fabric too long. And although they try to make me feel as if the entire situation is my fault because of the size I ordered, in reality it has nothing to do with the sizing. It has to do with the design PROPORTION and quality".
It looks like they offered to "fix" the dresses for additional cost, plus my paying for "round freight". Much of their messages don't make sense as it's now obvious that English is not their primary language; for instance, I don know what they exactly mean by a "hollow to floor". Or "we need cut the materials cost of the dress...". What I do get is that they refuse to refund my money contrary to what their return and refund policy states.
I can summarize this review by stating that this business is run by vultures who do not know the word integrity; they're dishonest, dishonorable and deceitful. If anyone falls for the beautiful dresses they post on their site, KEEP AWAY FROM THEM! If you don't, you'll be sorry, like I am.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has got your mail and will reply your email soon, please kindly pay attention to your mail box.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team