Ani M.

They were super quick to respond to my emails BEFORE I sent my bags in. They told me to make sure that all the items I send "qualify", meaning they are in good condition, no tears, no stains and on their approved brand list. It took me an hour to sort my clothes and check their approved brand list. I sent in designer jeans, tops, shoes and various clothing items. Some I had never worn and even had tags on them. I sent in total of 40 items, waited ten days just to be told that "unfortunately, we won't be able to purchase any of your items". What? I sent them an email wanting an explanation of how 40 pieces that met all their standards were rejected. I never heard back. Now I bet, in a few weeks, they will list everything I had sent and make a decent profit since they paid me zero dollars. Shame on such businesses!