Anik L.

I have ordered many times now from Society6, and was always satisfied with their products.

However, in my last order, the two biker tank tops that I had ordered ended up being way to big. Unfortunately, I received the order two days before leaving for a one month trip to Europe. I wanted an exchange, but no one would be home to receive the item, and the post office would only hold the item for five days before returning it to sender. I wrote to the Society6 customer service via e-mail, and Dev, one of their customer agent, answered the very next day. Considering the time restriction that I was under, I was thrilled about the quick response. He explained that I had 30 days to return/exchange the items once received; that I would need to make another purchase with the new items that I wanted; and that he would refund me the original order once I wrote the order confirmation number in the ticket that he had opened for me.

I left for Europe, and shortly before returning, I placed my new order. However, the 30 day delay was expired, and the ticket originaly opened, was now closed.

I contacted customer service once more via e-mail, and again they responded within 24 hours. Dev, who had originaly helped me, not only re-opened the ticket, refunded me the orinal purchase, but also told me that I did not have to return the tank tops and could donate them to whom I pleased. I ended up giving them to my co-worker who adored them and who will probably become a new customer of Society6.

Good customer service is very hard to come by, but great one is almost un heard of. I highly recommed this company for the great products they have, but also for their outstanding customer service!