Angry F.

This company is like a middle man vendor that aggregates a bunch of local artists and jewelry-makers. And. They. SUCK.

I bought a gift for my friend via this site and it took two weeks to get to her apartment by USPS (cheap jerks won't work with a reliable shipping service)... when it finally arrived at her building, her address was declared "undeliverable" for some reason (the address is confirmed one-hundredfold; I used to live there) and it was sent back into space by the apes who run the USPS.

Now, so far you might say it's the Postal Service's fault, and you'd be right. But I called ScoutMob for help and the lazy moron who answered the "customer service" line did not try to help AT ALL. She merely said they'd reship it with no consideration for the fact that THE SAME THING WOULD PROBABLY HAPPEN NEXT TIME. And forget an apology for the inconvenience- she was basically asleep with regards to that. An excerpt from our convo:

Me: "How can we prevent this from happening again, though?"
Her: "Um, we'll reship it."
Me: "Right, but the first attempt went to a correct and verified address, and it didn't work."
Her: <silence>
Me: "So should I call the post office or...?"
Her: <silence>
Me: "Hello?"
Her: "We will have the artist reship it."
Me: "Is that not going to take like another 2 weeks?"
Her: "No, no."
Me: "How can you verify that it will even get there?"
Her: "We'll keep a close eye on it as it ships."
Me: "But that won't stop it from being declared 'undeliverable', and it's really hard to get anyone from USPS on the phone, and since you're the business that uses them, not me, and I paid for this order..."
Her: <silence>
Me: "Great, thanks for all your help."
Her: "No problem."

These people suck on the private parts of goats while neglecting their customers. Don't deal w/ them.