We took our dog to the Petsmart Pet Hotel in Houston, Tx. We left him for four nights while we went on vacation. When we came back early, he smelled very orange. His fur felt like they had poured orange goop all over him and slicked it down. It was nasty feeling. Second, he was in the play time area when we arrived and looked like he was trying his best to stay awake (scared). Last but not least, he had evidentially crawled on top of his crate and peed on everything under it. Toys, carrier, blankets, and everything else smelled of dried pee. I don't think they even checked his area while we were gone. Very disappointed. We will never leave our pet with them again.