angelo f.

As a self catering apartment's owner, i had the worst experience in my life with VRBO website.
In the moment I have signed up paying them more than 500 euros, a new system called "quotable rates" was just introduced (in BETA version, full of bugs).
Shortly, it was impossible to me to use VRBO: because of a bug in their system, my listing randomly switched from the old rates system to the new bugged one, and as a result no one of my potential customers could see the correct prices (meaning, the price i wanted to show them) online.
The most incredible part of the story is that after tons of emails to the customer service, one representetive of VRBO admitted via mail the BUG:

Erinn, from customer service wrote to me:
"I am escalating this to tech support. My apologies for the inconvenience. Thank you!"

I wrote back:
"And how long should i wait? And in the meantime i just stay on vrbo with uncorrect prices... I paid for 1 year service, at least stop it while you fix my property."

Erinn replied:
"At this point the only thing I can think to do is to offer you a refund. Please let me know how you'd like to proceed. Thank you."

As soon asI confirmed that i wanted my listing to be removed and the fee reimbursed, I have received the following incredible mail from VRBO.

Sheryl wrote:
"Upon review we have found that VRBO listing # xxxxx is ineligible for a refund per the Terms and Conditions of the site".

That is the most arrugant and unprofessional reply never had. Clearly I will not make a war for 200 euros refund, but I truly hope this post will help others that are possibly thinking to work with Vrbo, I just strongly suggest them to look elsewhere.

I would be happy to have an official reply here, but I guess it will not happens. I already tried in their forum community, and I my thread just disappeared!

Sincerely,

Angelo