Angel L.’s Reviews of PrimeStyle & more

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Diamond

“I would give 0 stars if it were an option”

1/12/14

I would give 0 stars if it were an option.

Reading through the 5 star reviews on this site I note that they are all written in similar style and all by brand new reviewers. I think they must have someone employed full time to write these reviews. BEFORE YOU BUY FROM THEM READ THE NEGATIVE REVIEWS! I believe these are the only real ones. Just think how many reviews you could write in 40 hours a week. Especially if you just copy and paste the good reviews from other (actually decent) sites and change the name.

I've seen negative comments be removed from their facebook page also - they only leave the positive comments.

They are scammers and cheats.

We bought a ring that was advertised as one thing but we received quite a different thing. We had the ring valued and it was WAY below the quality they advertised. We returned the ring in the time allowed and have been fighting to get our money back ever since. We bought a color G diamond but the diamond that arrived in the ring was pale yellow and just AWFUL. We were told the color was actually L! L! And was S1, not VS1 as advertised. Such a low quality diamond most places will NOT stock them. It was heart breaking.

They are criminals and you should heed this warning and the other negative reviews before even considering buying from them. If you DO buy from them, make sure you get written confirmation BEFORE giving them your money that you will be able to get it back if they provide you with something of lower quality than your paid for.

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David Y. – PrimeStyle Rep Over a year old

We apologize for the inconvenience. As your Direct Factory, Jewelry Manufacturer we deal with thousands of customers on a daily basis. While we do our best to meet the standards of our customers we are not perfect and mistakes can happen. We are very disappointed to learn we have an unhappy customer. We work very hard to make sure we deliver great products at factory prices. Our customers continue referring to us new customers and returning back to us for their jewelry purchases and that is a good sign and effort that our hard work is being appreciated.

The fact that you are not mentioning an order number or a name that can identify your order is making it difficult to contact you and try to assist you. We are in the business of customer satisfaction and in order to do so we need the required information from yourself to properly assist you in this matter. The fact that you are using such harsh words make us feel that you are not really trying to have your issue resolved.

Our return policy is very simple and straight forward. If you are trying to return the item we always offer to fix the issue or to refund the amount to you. If you feel that your issues were not addressed properly feel free to contact us and ask to speak with a manager.