Angeline Z.

I had tons of online shopping experiences with Hautelook, Bluefly, BeyondtheRack, Rue La La, Gilt, etc. and overall I was happy with all these vendors. I never bought anything from ideeli before and this time I did it just buying an ear muffle. The whole experience was far from pleasant and I will never purchase anything from them again. This is the worst online shopping experience I ever had. First after placing the order, they deducted the amount right away from my credit card and later put it back. It was very confusing to see the back-and-forth transactions as one of them didn't show with vendor name. I had to guess that they hadn't shipped it yet but they wanted to test if my credit card was valid. Then for almost three weeks nothing happened - Neither did I see any update on website saying what was the order status nor did I receive any email providing me with updates. The order was placed on Nov 14 and on Dec 2, after the T-giving Holiday, I checked my credit card account and saw three pending transactions from them, all deducting the same amount! My order was $50 something and what I saw were three identical $50+ deductions, all from them! My account was immediately down for $150+ for something only worth $39.99 (w/o Tax and shipping) and not even shipped! Could you believe that? I wasn't sure if there was a mistake and called the hotline. Nobody answered, which wasn't surprising, so I left a voice msg. The answering machine said they would call me back by end of day. Nobody ever called me back, I received an email the other day just explaining they were testing my card and nothing was really deducted since it was not shipped! Come on then why did I see three pending transactions from you? OK fine by that time instead of three pending transactions I only saw two, so I thought they were fixing it. Then end of day Dec 3, an email came saying my order was now cancelled because the manufacturer wasn't able to fulfill it. What the XXX? After you already tested and deducted from my account 5-6 times? Why would it take you so long to even get the idea that the manufacturer couldn't fill the order? With this time frame if I purchase anything from most online vendors I use, the product would have already been arrived! I will never use ideeli (or ideel the new name) again for any online shopping!