I have ordered a shipment from Gettingtons and my shipment came promptly with no damage incurred. I've since ordered a Rachael Ray oil and vinegar set, and because I couldn't get a product that was in the book because they no longer have it, and I asked them why would they put an item in the book that is not available; the the rep. Offered me Free shipping on my order. That was GREAT because it would have cost me $10 just to ship 2 small items. I told her that that their shipping prices were horrible! And I won't order again until I receive a book that has free shipping.