I have made 5 purchases in the last 3 weeks. All the items I have ordered were exactly as described. You do have to scroll-down to see the entire description. All my orders have arrived in the time stated. One of the orders this week... I received an email stating a delay, two days later I received an email stating that it had been shipped. I track my orders on delivery I have noticed that they do get hung up and the post office location for a couple of days, this does not reflect negatively on OpenSky though. So, I don't understand all the negative reviews. So far so good, I have had no problems at all. If anyone is nervous about shopping, order something in expensive, my first order was a TShirt, it was good quality, great material $9. So I ordered more. Good luck and happy shopping.