Angela C.

I ordered a re3fubished apple Mac Air. I understand refurbished is not new. When I recieved the item. It has a 3M zNitro preinstalled case. I realize it was installed to cover up a large dent on face. It took three weeks to get a return shipping label. I mailed back and website is showing retun staus rejected. Even though their rep. Kevin emnailed necessary RMA forms and shipping labels. They have had item for over week and still have yet to refund my $700. I have emailed numerous times and still no response. I understand it takes up to 3 days to process and addtional 3-5 for refund to reflect. I am on day 4 with no refund! No reply email. Nothing! The saying goes, If its to good to be true it probably is comes to mind now. This company shhould be held to the same customer service standards as any other company. After reading many of the reviews, I am scared I may have lost my $. However, that is why I always pay with credit card. I may have to file a complaint and refuse charges. All I can say is keep all email communication documented and always use your CC! The burden of proof of their "Daily Steal" from me lies on them now. Lets hope they do the right thing. Also, their returns policy says you can return within 30 days for refund or exchange. Do not let them fool you. If they say otherwise, it is fraud. I am not one to make nasty reviews, but their customer service and returns leaves much to desire. Lets see if one of their reps replies to this like on some of the others.