Andy N.

I recently went to Kansas City, and really appreciated the bundle of services that came under one trip itinerary, and accumulating Expedia points, together with my hotel and airline miles programs. One stop shopping at a guaranteed price is great!

We booked a car and read all the details, only to arrive on Thanksgiving eve for our family get together, to find that the rental car agency would not honor Priceline's confirmed rental agreement. I was upset at the car rental agency, but thended called Priceline support only to find that their confirmation is not binding and th ey could do nothing to help. They left me high and dry right before Thanksgiving. No recourse, no guarantee, no help, just sorry. I can't trust them again because they are a 3rd party administrator that can't honor their commitments, and they don't charge directly, so if things don't work out, it's no skin off their back, just leave you hanging.