Ordered Black US38 Mens Cargo/Work pants for work.
Pros: Fast delivery (2-4 days) and very prompt customer service by email.
Cons: In my opinion very poor quality for the price, the press-stud above the zip broke just opening it to try on the garment. I ordered US size 38, but these are clearly something far smaller (I have trousers from the USA in a size US 36). Received no invoice or paperwork which caused problems trying to establish a return.
After several emails asking to return the faulty goods, including images of the fault, I've now been asked to send a video. I've now given up. Every response seems to result in yet another question or details about some other persons order. I may dispute the purchase with PayPal, but I'll probably spend my time doing more enjoyable things and consign this poorly made item to the charity bag.
Dear Andy M.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team