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Andy M.

Contributor Level

Total Points
124

1 Review by Andy

  • Banggood

10/5/15

Ordered Black US38 Mens Cargo/Work pants for work.

Pros: Fast delivery (2-4 days) and very prompt customer service by email.

Cons: In my opinion very poor quality for the price, the press-stud above the zip broke just opening it to try on the garment. I ordered US size 38, but these are clearly something far smaller (I have trousers from the USA in a size US 36). Received no invoice or paperwork which caused problems trying to establish a return.

After several emails asking to return the faulty goods, including images of the fault, I've now been asked to send a video. I've now given up. Every response seems to result in yet another question or details about some other persons order. I may dispute the purchase with PayPal, but I'll probably spend my time doing more enjoyable things and consign this poorly made item to the charity bag.

Tip for consumers:
Very cheaply made goods. Given the quality they should be sold for a fraction of the price, that way you may not feel cheated when they fall apart.

Service
Value
Shipping
Returns
Quality
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Katherine L. – Banggood Rep

Dear Andy M.,

We are sorry for your unhappy experience at banggood.com.

Could you please tell me the order number of the order you first? I will investigate this case again.

You can also contact me directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team

Andy Has Earned 4 Votes

Andy M.'s review of Banggood earned 4 Very Helpful votes

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