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Andy G.

Contributor Level

Total Points
83

1 Review by Andy

  • PHPJabbers

11/14/13

My business depends on my clients and how happy they are with the service they receive. I always welcome constructive feedback but compliments are a very rare thing to receive. That is why whenever I receive a great service I take the time to write a positive review where possible.

My experience with Stivasoft is one such interaction that I thought deserved a positive review. My clients look to me for their website needs and sometimes I need to seek the third party scripts to deliver those requirements. Delivering a first-class service to my clients is something that I pride myself on and so any third party company I enlist the help of need to deliver an equally sterling service.
I have a number of criteria that the external party must satisfy and price is obviously a factor. However I used to expect that a low price would also lead to a poor after-sales service. This belief does indeed manifest itself in certain circumstances but in the case of Stivasoft it couldn't be further from the truth.
My initial request was for Stivasoft to help me implement an online room reservation system for a client of mine. Their prices were more than competitive. Needless to say I was slightly dubious about how good they would be but decided to employ their services nonetheless.
The installation process went smoothly and using their instructions I was able to do most of the work myself. This was a very positive factor in itself, as it meant that I would be in a better position to support my client going forward. I must admit that I rolled my eyes when the system didn't work exactly as I expected after its implementation but Stivasoft technical support was superb.
Now, when I say the system didn't work, I mean that my client was unable to upload images of the rooms afterwards. I immediately turned to Stivasoft's technical support team and was expecting to be in for a long wait to get the issue resolved. In fact, quite the opposite was true. The issue was resolved very quickly The problem was with the file permissions and when they changed them everything was perfect - the pictures uploaded successfully.

I cannot emphasise how SEAMLESS the service from Stivasoft has been and I would not hesitate to RECOMMEND them to other people!

Andy,
AnDesign

Andy Has Earned 3 Votes

Andy G.'s review of PHPJabbers earned 3 Very Helpful votes

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