Andrew M.

I'm giving crowdrise two stars only because it may offer charities some benefits I'm not aware of. As a donor, I was ticked off that crowdwise wants a 10% fee for processing a transaction.

This seems egregiously excessive to me, especially if they fancy themselves as somewhat of an altruistic company.

I have to say that we had a very positive experience with ATG. I had ordered two stools for our kitchen, which were shipped directly from the manufacturer at no charge. They arrived about four days after I placed the order.

I assembled one of the stools, which was somewhat bigger than I imagined. It's difficult to get a sense of scale when ordering furniture online, even with the dimensions listed. My wife and I agreed that the stools would be too big for our smallish kitchen area.

So I called ATG and got Marcie on the line. She was very pleasant and helpful and asked me to repack the stool in its original box. Apparently, it is important to retain the original packing materials if you intend to return an item. Luckily I had the box and its stuffings in the basement.

Marcie then emailed me pre-paid return labels for the boxes-- all I had to do was bring them to the local UPS store.

I received my credit card refund less than a week later-- you have to admit that is quicker than most vendors. The return shipping on the two boxes (each of which must have weighed close to 40 lbs.) was only $35 or so, which was deducted from my refund. ATG never retroactively charged me for the cost of sending the product to me in the first place, which I thought was generous of them.

I have to say that ATG did everything I would hope an online vendor would do to address my problem. With their excellent prices, i would be glad to do business with them again.