Andrew H.

I've watched many football matches all over the world. Real Madrid, Milan, Galaxy. Basketball matches as well: Lakers, NY Knicks, OKC. Never once I didn't get a ticket that I bought online. Until I meet this FootballTicketNet.com

Bought the tickets a week prior collection. Used the most guaranteed shipment available. DID NOT get my ticket! Called them, their cs (Linda) basically gave me a pep talk about not giving up on my tickets, that I should go to London Mail Center (Although Royal Mail can't tell me where my ticket is, they say it's not in London for sure) and get everything in my power to get the ticket MYSELF. I said I did everything that I could, Royal Mail said they will refund the supplier of my ticket but they can't refund me because I am not the Royal Mail's Customer. Makes sense. So I called Linda again and she just wouldn't make a single phone call to Royal Mail. A week later, I got this email:

Dear Andrew Hartono,
We deeply regret what happened with the delivery of your tickets for the match. While we are not responsible for lost or delayed deliveries made through third parties such as Royal Mail (Section 8. E. 2 of the terms and conditions), we did follow the delivery closely and attempted to help you retrieve the package in time. <-- NO THEY DID NOT!

We would like to add a 10% discount off any future match for you as a gesture of good will. Of course, the discount comes with a guarantee of the best seats and service possible.

Please reply to this email confirming whether you accept the offer so that we can apply it to your email address.

Best Regards,
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Are you serious? 10% discount for feeling bad? Followed the shipment closely? Really? Attempted to help you retrieve the package in time? REALLY? YOU WOULDN'T EVEN MAKE A PHONE CALL FOR ME!

Finally on MatchDay, at Etihad Stadium, we bought another ticket and showed the Ticket Counter our previous purchase at FootballTicketNet, they blatantly said "This is Fake, why buy here? We will never sell you ticket at this price!"

Case closed, I don't want that 10% discount of yours. If you want to buy a football match ticket, DO NOT BUY AT FOOTBALLTICKETNET:::::::::::::::: Updates::::::::::::::
Let me make myself clearer than what you're trying to say. You're trying to say that you helped me. I never say you didn't help me, I disagreed with the fact that you think you're doing anything possible to help me because clearly you did not.

You said I did not track my own ( who the hell are you talking to? Of course I tracked it, you think I'm that clueless about this? You think I live in a world without internet? Please, show some respect to your customer, don't put words into my mouth by assuming stuff. Clearly you are not Linda because Linda would know that I also checked the parcel online.)

I've called Royal Mail and they told me the package is NOT in London that's for sure. I understood you couldn't be there physically and I never asked you to be in London. I asked you guys to call (Darn it, how hard is it to make a phone call man? Why are you insisting of being blameless when you as a human being would understand that making a simple phone call would make things better?) and Linda refused to do so. That's what I'm disappointed about.

You said you paid the tickets to the owner therefore you're also the victim (Can you read that sentence again one more time, thank you). You paid the tickets to the owner with MY MONEY! HELLO? You profited from my purchase! You lost ZERO money! Do I have to teach you Math as well? Am I talking to a highschooler here?

So let's be clear. You don't own your mistake, you never want to take the blame, I'm gonna post your reply to this website again to show everybody what's going on. You guys are not worth buying from.

Best Regards (NOT),
Andrew

Clovis D. Wrote: -------------------------
Dear Andrew,
Thank you for your reply. We will try to explain as clearly as possible, exactly what you DID confirm and the fact regarding this issue. First of all, You DID confirm that you would take responsibility for any shipping issues involving a third party when you confirmed that you read and accepted our Terms & Conditions. Without making that confirmation, you would not have been able to complete your order. You were told this numerous times and we are sorry you do not want to accept it.
As far as your accusation that you received no help, you did receive help, by being notified, immediately and having your shipment tracked, which you did not do yourself. You decided that we should do more and made the decision not to follow our direction. Because our call center is located in Madrid, there is nothing more that can be done from that far away. You, being in the UK, had far more ability to take immediate action. Phone calls, as you were explained, will receive no assistance.
Your further insinuation that we suffered no loss is completely incorrect. The tickets were sent by the owner. We were not the senders of that parcel. We paid for those tickets, and the shipping and receive no refund for any shipping issue. We do not get reimbursed for those cards being lost in the Royal Mail system.
The fact is, you know exactly who is responsible and that we DID help you, though you dont think it was enough. We did all we could to follow your parcel, notify you and advise you what action to take. You refused to help yourself and THAT responsibility is yours.
We are terribly sorry for the misfortune of this issue. We never intend for a client to miss a delivery, thus, we follow and notify immediately when we believe action needs to be taken. We hope this helps you to understand things a bit clearer.
Best Regards,
Footballticketnet

Andrew H. Wrote: -------------------------
1. I did NOT confirm that there's a section under your rule saying you're not responsible for the third party error. Linda did confirm that. Do you really think I had the time to look up for that section? C'mon.

2. I don't blame the wrong party, I blame the party responsible for not HELPING me getting my tickets. Of course I know the Royal Mail is the one who made the mistake, I understood that, Royal Mail understood that. They couldn't refund me though because I'm the recipient of the mail, they can refund you guys but Linda didn't wanna put up a fight for me. I stated clearly that I'm disappointed you guys didn't help me in this. No refund whatsoever.

3. I'm also disappointed that you obviously charged me at a premium price (Etihad Ticket Counter confirmed me so) but I still didn't get my ticket.

Lastly, I still will not buy from you guys, nor I will tell my friends (in this case all the review readers also) about my experience. I did not get what I deserve from you guys. I have all the proof, I can tell the story 100x, you can ask Linda, you can listen to the phone call if it was recorded. You know I'm the victim here, and you guys lose nothing out of this.