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Andrew B.

Contributor Level

Total Points
97

1 Review by Andrew

  • Alibaba

10/30/15

As everyone knows there is the new segway going on everywhere, the smart balance wheel, and i thought that i would buy one from Alibaba and that was my biggest mistake. I regret it. The scooter was meant to reach me in 3 days, it said that it was UK delivery but then after the guy contacted me on email instead of Alibaba's website and told me to western union £60, so I did, thinking its fine, that was the whole amount that was in the deal, later, there was another £30 for shipping to UK, then another £30 for Some import and export license, and then another £30 BECAUSE THEY SENT 3 SCOOTERS APPARently BY MISTAKE so we made a deal, £30 now and £70 after delivery. They sent me a tracking number with some website, Carg247ltd.com, I don't know whether to think the website is fake or real. As i have no clue. And after £150, in 2 weeks i still havent recieved my scooter and after every payment i get promises its the last payment but still nothing. And now he wants another £40, for the door to door fees for the delivery company, I emailed the company and asked if they will do cash on delivery as most companies do. But then i noticed that the person i was dealing with and the person on the official carg247 email, has the same way of talking and now i don't know what to do as he refuses to send the money back and he made me western union it to Nigeria. I am stuck in all ways. In £150 i probably would've gotten it from amazon. Worst SITE EVER AND DEALERS.

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Jeff W. – Alibaba Rep

Dear Andrew,

This is Echo from Alibaba International Service. I am sorry to hear that you met with a trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out soon.

Echo
Kind regards,
Alibaba.com Customer Service

Andrew Has Earned 17 Votes

Andrew B.'s review of Alibaba earned a Fraud Buster vote

Andrew B.'s review of Alibaba earned 16 Very Helpful votes

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