I ordered wen hair care on June 11 and I had to call them to see when my shipment was coming and the lady told me that it was on back-order and I didn't get no email stating that but I got an email saying the money was taken out of my account and on top of that I got $#*!TY $#*! customer service over the phone. Now I am still waiting on my order. I will never order from them ever again and I will tell my friends not to order from them too. NO CUSTOMER SERVICE OR SATISFACTION