Andrea N.

I've ordered quite a few items from Zulily and have been very pleased with the majority of my purchases. Last winter I ordered a pair of toddler boy size 6 1/2 shoes, which were more like a boy size 6 1/2. I didn't call customer service and figured I would just hold onto them until my son is older. I recently ordered a Robert Matthew purse, which was delivered very fast; however, it was missing the top, center piece of hardware on it that holds the two zippers together. I immediately called Customer Service and they were able to rectify the situation almost immediately. Everyone was very friendly and apologized for the purse arriving in the condition it did. I'm not one to write reviews, but I was so pleased with how Zulily handled the situation that I felt I needed to write the review.