Andrea M.

I had a certificate for $50. It was purchased when there was a promotion to pay $25 for a $50 certificate. When you look at the email, in BRIGHT red letters, it said that I had until January 1st, 2015 11:59pm pst to use the certificate for the full amount. On January 1st, I was putting in my order around 10pm cst. When I entered the voucher code, the voucher was only for $25. I went back to the email and way down at the bottom in fine print it said that you had to use the certificate by December 31st, 2014 11:59pm pst. I have used your website a handful of times so I figured customer service would make this right. I emailed Support with attachments of my email and the order I was going to place before the January 1st deadline. The first response I received made it seem like I would get the full value of the voucher and even the second and third response, but instead of doing that, I was given a code for 50% off. I responded back that I should get the full value of my voucher but I was told that there were no codes available to do that? On top of that, the code I was given for 50% said it was already used! I am extremely disappointed and plan on writing other reviews to further discourage customers from using your site.