Andrea J.

I just ordered a dress with jjsHouse.com on Friday July 23,2014 for $171 US dollars. When I placed the order it said additional shipping time would be needed if I was having the dress custom fitted. So I did not include the measurements for custom fitting, specifically because I wanted it to arrive in time, and I didn't want to delay the shipping. On Friday eve, July 25th I contacted the company because the item had not shipped yet. JJsHouse responded with an email stating they would only refund $94 of the $171 that I paid for the dress, because I had to cover the shipping cost & the tailored-to-fit cost of the dress that I ordered. I responded with and email explaining I should be eligible for a full 100% refund because the item had not shipped, and because I never provided tailored measurements for the item to be tailored. On Monday 7/28/14 a representative contacted me by phone to inform me that I would be issued a full refund, and there was a mis-communication. I was so pleased that the issue had been resolved in my favor, the rep was extremely polite & apologetic. He sent an email to confirm my refund & extended apologies on behalf of JJsHouse.com. The experience turned out to be better than I expected. Great company!