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andrea g.

Contributor Level

Total Points
80

1 Review by andrea

  • LiveCareer

12/10/13

I paid to make one resume. But didn't see that the fine print said that they would charge me each month extra I got 43.50 taken out of my account. This site SHOULD NOT be used EVER. They did not send me an email to let me know of this charge nothing.

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Laura T. – LiveCareer Rep

Dear Andrea,

Thanks for your comments.

The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.

If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.

Best Regards,

LiveCareer

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