I ordered a Connect tile set on Nov 28th figuring it would have a few weeks before xmas to get to me. They charged my cc on dec 3rd but then sent me an email on Dec 14th saying it was delayed and won't get to me by xmas. I kept the order because I figured i could use it for his birthday in Jan. I sent an email jan 3rd asking if they knew WHEN it would come. I got a response that they didn't know. I just called today (jan 4) to get a live person to tell me if they would know when i would get my item. She said it was on delay and prob wouldn't reach me by my son's bday (jan 12) but would refund my money. I was pissed because of their lack of communication AND follow through AND that I paid interest on my Credit Card for the $180 for a month for an item i never received or was ever GOING to receive. I will NEVER EVER order from them again. If they can't use reliable vendors then they should look into someone else providing them the items. HORRIBLE HORRIBLE HORRIBLE!