andrea c.

I WON A VOUCHER OF $100 TO USE IN HOTWIRE WEBSITE, I HAD NEVER HEARD ABOUT THIS WEBSITE, BUT AS I HAD THE VOUCHER I DECIDED TO MAKE THE RESERVATION. I MADE 2 RESERVATIONS AND REQUESTED TO APPLY THE VOUCHER INTO MY RESERVATION, I DIDI EVERYTHING I WAS ASKED FRO IN THE WEBSITE AND AFTER I PUT MY CREDIT CARD DETAILS THEY DIDIN'T APPLIED THE VOUCHER AND I HAD TO PAY FOR THE FULL AMOUNT. I CALLED THE COMPANY AS I THOUGHT IT WAS A MINOR PROBLEM AND IT COULD BE SORTED EASILY. IT WAS THE WORST CUSTOMER SERVICE EVER THEY MADE ME WAIT ALMOST AN HOUR TO SAY THERE IS NOTHING THEY CAN DO, EVEN THOUGHT IT WAS THEIR MISTAKE (WEBSITE MISTAKE) THEY DIDIN'T GAVE ME ANY SOLUTIONS AND TOM (SUPERVISOR) COULDN'T CARE LESS. I UNDERSTAND NOW THTA THE WEBSITE USE FRAUDULENT ACTIONS SUCH AS THIS VOUCHERS TO MAKE YOU BOOK WITH THE WEBSITE AND THEN CHARGE THE TOTAL AMOUNT, THERE IS NO WAY YOU CAN GET ANY REFUND OR EITHER APPLY YOUR "VOUCHER" ANYWHERE. WORST THING IS THAT THEY DON'T CARE AT ALL, I WORK IN CUSTOMER SERVICE AND THIS WAS BY FAR WORST SERVICE I HAVE RECEIVED, THEY DON'T GIVE ANY POSSIBLE SOLUTIONS OR TRY TO COMPENSATE ANY MISTAKE ON THEIR SIDE. I REALLY ADVICE NOT TO BOOK THROUGH THIS WEBSITE, IF FOR ANY REASON YOU HAVE ANY ISSUE OR YOU NEED TO MAKE ANY EVEN SMALL TYPE OF AMENDMENTS THEY WILL NOT HELP YOU AND YOU WILL LOOSE YOUR MONEY. THERE ARE THOUSAND OF OTHER WEBSITES THAT WORK MUCH BETTER, I TOTALLY UNDERSTAND IT WAS A VOUCHER THAT I WON, BUT WHAT REALLY MAKES IT SO DISSAPOINTING IS THAT THIS IS ONLY A WAY TO MAKE YOU BOOK AND THEN FOOL YOU.