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andrea a.

Contributor Level

Total Points
80

1 Review by andrea

  • LiveCareer

3/19/14

TBH, I cannot speak to the quality of the product as I did not get a chance to complete the intended service.
I can however, say that the fee structure is very deceptive:
Sign up for "Monthly" fee and you will be charged annual amount. The verbiage on the various pages do not clearly state that you WILL be charged for an entire year and can only cancel AFTER that year. That is NOT a monthly fee payment structure.
The Chat services offered are responsive and provide appropriate credit but were rude and implied that I didnt know how to read :). I see it as deceptive wording left up to interpretation and I fell for the scam.
S o regardless of quality of service, they lost me with the BS.

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Laura T. – LiveCareer Rep

Dear Andrea,

Thanks for your comments and we appreciate your feedback.

The details of our annual subscription states that it is $7.95 per month, pay upfront for the annual service and can cancel at any time. It is the best value because it saves 75%. We are sorry for any confusion.

We apologize for any inconvenience if you did not get the best customer service experience. Again, we are dedicated to providing our subscribers with the best customer service experience possible. We will address this matter as we always want to give our subscribers the best experience in customer service.

If you have any further questions or concerns, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to customerservice@livecareer.com.

Best Regards,

LiveCareer

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