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Wholesale Clothing

“They Charged My CC Without My Permission”

11/4/15

This company charged my credit card without my permission - I found out when I received clothing from them in the mail. When I contacted them to tell them they charged my card without my permission and that they sent me stuff I never ordered, they sent me a return label and told me that I would get a refund minus the shipping return charges. We went back and forth but they won't budge. Now I have to get a new CC and ship them back their crap at my own expense to get a partial refund for things I never ordered.

Unethical company, terrible non-existent customer service.

In answer to LightInTheBox's reply below - I have 6 customer service tickets put in with your company regarding this issue. It's STILL not resolved. The effort I have had to go through to get my own money refunded by your company's unethical charging of my cc is unfathomable. Your suggestion below that the issue is in MY not having put in a customer service ticket is utterly absurd and false.

Give me my money back and we will be resolved.

Tip for consumers:
Never, ever do business with them.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Ana,

Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Sincerely,
Lightinthebox