Anabel R.

I BOOKED A ROOM AT THE HILTON HOTEL ON MONDAY EVENING CANCELLED IT ON TUESDAY MORNING (FOLLOWING MORNING). I WAS DUE TO GO ON THE SAME DAY. BOOKING.COM ALLOWED ME TO CANCEL THE BOOKING ALTHOUGH THEY SAY I SHOULD HAVE CANCELLED 24HRS PRIOR BOOKING DATE. WHY WOULD THEY ALLOW ME TO CANCEL A BOOKING IF I WAS OUT OF THE 24HR NOTICE? I BOOKED ANOTHER THROUGH BOOKING.COM OF COURSE WHICH IS THE REASON THEY ALLOWED ME TO CANCEL SO THEY CAN MAKE MORE MONEY. THEN THEY BLAME IT ON THE THIRD PARTY (HILTON HOTEL) NOT WANTING TO REFUND THE MONEY. I WILL NOT BE USING THEM AGAIN. THEY ALSO HAVE ADVERTISED ON THEIR WEB PAGE AT THE MOMENT NEW DEALS LISTED EVERY DAY FREE CANCELLATIONS ON MOST ROOM! THEY DO NOT TELL YOU ABOUT THE TIME FRAME IN WHICH YOU HAVE TO CANCEL. THIS IS WRONG AND THEIR STRATEGY IS MISLEADING FOR THE CUSTOMER.