Amy W.

Last year I placed an order for delivery. I receive a notification that the order has been delivered. It had not been delivered to me. I contact Grubhub and the refund me. A day later I run into a neighbor THROWING OUT my dinner from the previous night. Apparently the delivery driver went to the wrong apartment (happens, not a big deal, right?). However, the neighbor opened their door and TOLD the driver this was the wrong apartment and his response was, "you should just eat the food then." and walked away.
Fast forward to last week. I place another order. Got a notification that my food was running late. Then, the driver arrives and calls me saying he is here. I ask where as my complex confuses people (despite signage all over the complex with directions). The driver just keeps telling me he is here. I continue asking where while explaining that my complex is #14 but my apt is #46. I keep explaining I need to know where so I can direct him and meet him. I finally understand that he is inside one of the many doorways, ask him to go outside and read what is above the doorway. Lo and behold he is at doorway with apartments 1-4, not near #46. I then tell him to start walking towards my apartment and I will meet him. He tells me his car is parked illegally and that, basically, he does not want to meet me. Twice during this call he tells me he should just leave with my food. I walk out and meet him – which sort of defies the purpose of delivery.
I attempt to contact Grubhub that evening and every time my phone went to sleep the chat ended before I could get someone. I try the next day where I am offered a $5 GC - I say no thank you and I want a supervisor. I am told I will get a call (this was a Thursday). No call by Saturday and I reach out again. Now I receive an email offering $25 GC. I reply stating that I am not looking for a GC that I want to speak with a supervisor to discuss ongoing issues with delivery. Now, over a week later, with lots of back and forth I still have not spoken to a supervisor (although I did miss a call from someone late last evening who left a message and said they were a supervisor but had obviously not bothered to review the chats/emails).
I finally replied this morning saying I was available for the next 3 hours and that someone should reach out. Next email is offering a $50 GC - I said no thank you and that I would no longer be a customer if I did not hear from a supervisor. Time came and went - I just submitted a request on both Grubhub and Seamless to delete my accounts.
Doordash can have my hard earned $$ since GH and Seamless (since Seamless is run by GH) do not want to fix an egregious issue with their drivers.

Finn took care of my issue and taught me how to deal with it if/when it happens again!
He even sent me a follow up email telling me to enjoy my meal this evening, so personal!

Thanks for the help!