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When I purchased Grammarly, it worked great for about two weeks. All I get now is a screen that says that it's loading. I emailed them and Kasey has asked me to take a screen shot by pressing F12 (I don't have an F12 on my Chromebook... which I told them I am using) then got a reply several days later to ask me what system I'm using. I told them in my first email... Using a Chromebook and it runs on Chrome. Told them AGAIN what I am using... still no fix for my issue. After reading these comments, I am definitely canceling, It works on my typing other places but, I can't get to my papers already on it or type any new ones!
Amy K.'s review of Grammarly earned 13 Very Helpful votes
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Hi Amy,
Thank you for reaching out to us. I apologize for the inconvenience and frustration this technical issue is causing you. I just spoke with Kasey, and it sounds like she has the information she needs now to move forward with resolving the issue. Please feel free to contact me directly with any other feedback or requests. Thanks again, Amy.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com