amy h.

I've been a member of most of the "Mint" sites since they started. I ordered back in the very early days of Stylemint and, like its Jewelmint sister site, the results were fair at best. My experiences with my purchases have been fine, but I've grown tiresome of the business model (making sure to sign in at the beginning of every month to "Skip" so that my credit card won't be charged has gotten annoying). The quality no longer justifies the price, and the styles are so bland that I cannot imagine anyone recommending this site based on its fashion.

Generally speaking, I have been an ideeli customer for quite a while now, and have made numerous purchases. There have been a few issues with shipping, but they were resolved in the end after conversing with customer care.

The clothes I've purchased were always pretty true to the photographs and descriptions. Sometimes the fit is still a little off, but 9 out of 10 times they fit as expected and I end up loving my purchases. There have been some great finds in the home section as well.

I've noticed the selection goes from really good to pretty "meh." Some days I have to try really hard to whittle down the items in my cart, but there are times where I browse everything and nothing looks that great.

I've also made several returns, each was completed without too much trouble. I've noticed that recently, it's been taking longer and longer to have the return credit or refund issued. Hopefully they can get on the ball with that again, as returns used to be completed quickly.

I have had two bigger shipping issues and had to have some drawn out exchanges with customer care, but in the end they were able to resolve the problems.

As for the customer care reps, I've done the live chat several times and have had pleasant reps assisting me. The wait time for the chat has been pretty good, usually only a couple of minutes. The email exchanges were also quick and helpful. There has only been one rep, out of several that I've had contact with, who was off-putting and somewhat rude on live chat; I ended up just emailing ideeli and another rep helped me out very nicely.

To sum up, I would recommend ideeli as it does have a pretty good selection most of the time, good discount/prices, good customer service with returns, and friendly/efficient customer service. It's not perfect, but nothing that terribly detracts from shopping there. It is one of my go-to flash sale sites, and I like it more than most of the other ones.

Shipping: very good. I would receive the shipment confirmation and tracking number within 2 days of ordering, and usually it would arrive 3-4 days after that (however, I'm not too far from the company so it could take longer to arrive somewhere else). Going through the Facebook, shipping is hit or miss for a lot of people.

Returns & Customer Service: Unlike most other sites, JM does not provide the return label automatically, you have to request it. They have a live chat, but getting a hold of someone can be very difficult. You can just leave a question for them or send an email directly, but it took them over 5 days to reply when I simply asked for a return label. Furthermore, JM wouldn't provide the return label unless I gave them a reason for my return -- by that time I decided I would rather have all transactions completed instead of dragging it on, so I wouldn't know how good they are about crediting your account after receiving the return.

Quality: fair. I've had a couple of pieces from a while back that were pretty good, if I had seen them in a store, I would've bought them. However, the more recent pieces have been very poor quality and feels like cheap Made in China crap (which it is). I plan on keeping my account only to look at the pieces for inspiration because they are quite beautiful in the pictures. However, I would suggest that you spend the $30 elsewhere.