Amber P.

In short, I'm extremely irritated with ModCloth. I wouldn't recommend them.

The long story is: I wanted the buy from ModCloth forever. For years I wanted to order things, but I either didn't have the money, or nothing I wanted was available. When I finally had the money to buy a thing I wanted, I did. I checked the size chart and bought the size that was needed based on the measurements given. Two days later (You know how ModCloth works, what with getting limited stock in daily) I ordered a second item. Both totals were the same.

When the first item arrived I learned that ModCloth does absolutely nothing to negate customs fees for international customers. They were patronising when I wrote in and mentioned that I had never before had to pay customs fees, except up-front at the time of purchase. I would not have ordered the items if I knew they would cost me 25$ and 15$ more each (Remember, same check-out price)

On top of that, the first item was a full inch larger than it should have been, since it was a pair of boots, that really mattered. In addition, I had actually asked an employee which size I should get based on the size chart, and they recommended a size LARGER than what I bought. It put the shoe at a full two sizes too big for me. ModCloth suggested I pay to send the shoes back, effectively having paid 50$ to TRY ON A PAIR OF SHOES. I declined the offer and am trying to sell them myself.

The second item arrived and it was okay. Nice "Made in China" labels and no washing instructions. It was a canvas and PU leather backpack that was rather cute and held up to toting my laptop around. Until it rained. The very cute plaid pattern had a red accent, and the red accent was not colourfast, so now I have a putrid pinkish-orangeish-tan backpack. I am absolutely boggled that ModCloth did not use a colourfast dye on a product that would clearly be going outdoors!

So now my bag is in the wash and I'm annoyed at ModCloth all over again. This company has useless customer service, does nothing to help its international customers, AND is selling shoddy products under the guise of quality items! I ended up heading to Maurice's and buying a pair of AWESOME boots for half the cost of the ModCloth ones; I suspect I'll be heading a similar route for a new bag.