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Amberly B.

Contributor Level

Total Points
95

1 Review by Amberly

  • Fabletics

2/3/15

If I could zero stars I would. After purchasing a pair of yoga pants from Fabletics they automatically enrolled me in the VIP membership which I was not aware they were doing! Two months after buying from them I noticed Fabletics had charged the same card I bought the yoga pants with $49.95 on two separate occasions. I was shocked to see these charges so I went to the Fabletics site and did some digging around. I found that it says in fine print that when checking out you have to UNCHECK the box automatically enrolling you in the VIP membership. I am always very careful when purchasing something online and the sorts of tricks out there automatically enrolling you to receive emails, promotions, newsletters, memberships, etc. and I did NOT see this box as it was very inconspicuous. Next problem: costumer service. After seeing the charges I called Fabletics. The automated voice comes on giving you an option to speak to someone about cancelling your VIP membership which I naturally selected because that was exactly my intention. I waited on the line for about 5 minutes before customer service rep "Faye" comes on the line and introduces herself and then she hangs up. So I call again and select the same option to cancel my membership; again I wait about (10 minutes this time) and then again "Faye" comes on the line and the same exact thing happens again! So now, after being hung up on twice and before calling again I start looking at online reviews of Fabletics where I find one in which someone writes they had the same disconnection problems that was having! I begin to think this is purposeful on behalf of Fabletics, just one more thing in your way of canceling your membership. So I call again, this time selecting the option to speak to someone about an order I placed. I get someone right away and there is no connection problems what-so-ever. The site is awful and how they go about getting your money is awful. Its trickery and its a shame Kate Hudson endorses something like this. I will never buy from this company again and am happy to share my experience with them so that others will not buy from them either. They aren't deserving of your money.

Tip for consumers:
DONT BUY FROM THIS SITE

Amberly Has Earned 15 Votes

Amberly B.'s review of Fabletics earned 15 Very Helpful votes

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