This is my review update. I posted a review last week, livid in my situation. Because I could not contact them directly, this was my only way to get their attention. Less than an hour after posting my review, they sent me an email saying that I would not get my dress in time for my event because the dress making company wasn't responding to them. Whether or not this is true, I am still extremely frustrated with the whole situation. Instead of waiting for me to threaten an investigation, they should have sent me an email to tell me this information as soon as they knew. Instead, I have to complain a month later to get any information. Regardless, they gave me a refund. Good thing I used PayPal, because the refund was within a few hours. I have made sure, however, to let others know to stear clear of this site, unless they don't mind waiting months for their order, or getting a mystery garment.
Dear Amber J.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service