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Amber H.

Contributor Level

Total Points
101

1 Review by Amber

  • JJ's House

9/3/14

**EDIT: Although the make of my dress was horrible, the after sale customer service has been really pleasant. I quickly received my refund for the dress and return shipping from Selinda. I also have received several calls from them asking about what they can do to make it better which shows that they are trying to improve things. I also have a coupon if I chose to use the site again. Overall, the dress did suck but the after service is wonderful so I might be willing to try the dress site again in the future. I just need to make sure I give custom measurements above and beyond what is needed apparently. If I have another event with enough time to cover another disaster (just in case), I will most likely be trying to use them again. Selinda is WONDERFUL!

Original:
I wonder how many bad reviews are being covered with what seems like a PR ploy. My dress is HORRIBLE but I believed all the good reviews... I had the custom measurements and although I can say it fits, the way it was made is NOT flattering. 1. First the bodice was made WRONG and is WAY too long. How that can done when they can email at any time with more info is beyond me 2.The laying of fabric through the body is thick and not portioned and cuts off at the wrong spot! I take off the dress and lose inches instantly! A dress is not supposed to highlight, it is supposed to mask these things! I have no idea what to do as I spent all my money on this and now I have a week to find an alternative. I was supposed to be happy for my military ball and this is making me anxious and so upset! Trying to return for a refund now as that is the only thing that will make this whole experience better... Ill write another review then... This is not a value if you spend that money and the dress is USELESS

Tip for consumers:
Updated tip: use ONLY if you will have more than enough time to cover any potential disasters. The return service was excellent but I still needed to find another option as it was cutting the time short before my event.

DO NOT USE! Unless you want a dress that makes you look bigger than you are and is not flattering in any way possible! I dont even want to upload a photo as its horrible!

Service
Value
Shipping
Returns
Quality
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JJ's House R. – JJ's House Rep

Dear customer, thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.

We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email to your email address: skipper.#####@#mail.com and we have offered you our top solution. Would you please confirm back and share your new feedback?

Thank you for your time. Best wishes for you.

JJsHouse service team :)

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