amber g.

I have such a bad taste in my mouth from this company that it's difficult to write this review without being overcome with irritation! Luckily I have only ordered from them a few times and now consider it a lesson learned. The quality is consistently that of road side vendors selling knockoffs. My first order (a couple of inexpensive sun dresses) took ages to get to me only to look cheap and flimsy. This was forgivable because I paid next to nothing for them. The next order was a pair of strappy sandals that were defective and a pair of boots that were supposed to be leather and smelled of diesel. Again the order took forever. The next and last order was a leather satchel that looked beautiful. The satchel was supposedly a $400. + bag. Interestingly, when I looked the company up online the only store that carried it was Nordstrom Rack (not found on the Nordstrom site) and a thrown together site for the company (I think it was Terrazos but can't really remember as I seem to have blocked it over the past couple of months). The companies site was no longer in existence by the time I received the bag because as usual it took weeks to arrive! When the bag arrived it also smelled like diesel! The companies logo that was on the outside was stamped into the leather off center and stitched across! The lining felt like muslin and was sewn into the inside pocket, so was virtually useless! I have owned expensive handbags and this monstrosity never was and never could be a high end bag. Walmart would not have sold something this atrocious. You aren't getting a deal shopping at Hautelook, you're getting taken! After my two returns and waiting weeks for reimbursement, I won't even look at this site again. They do have super nice people in customer service though; the one redeeming quality.