Amber F.

IF I COULD GIVE THIS 0 STARS I WOULD! Fandango has the worst customer service! I order tickets and never got the confirmation email. They only have you enter your email once, so I wondered if maybe I missed a letter. Why would they only have you input your email once?! I then wanted to exchange for a later time so I called their service number. They have an option on the electronic prompt to choose someone to speak to regarding refunds. When I finally spoke with someone they told me that Fandango and Regal have a strict no refund policy! I asked why there was an option in the first place if they cant do it?! He then told me that they can't exchange either and that my best option is to buy the tickes for the time I want, call them back with the new order number and ask to refund the old ones where they will send to their investigations department that will contact me in 3-5 business days letting me know if they can refund me or not. THEY WANTED ME TO BUY TWO SETS OF TICKETS TO BE CONTACTED TO SEE IF THEY CAN REFUND ME! I asked to speak to a supervisor and he stated there was no one available. I asked to be placed on hold until one became available, he said "its not good customer service to have me wait on hold" Well its not good customerservice to tell me to buy my tickes a second time to only tell me that they may or may not reimburse me. I told him I wanted to be contacted by a supervisor as soon as one became available by phone and he told me their phones don't dial out! I work at a call center and I know that this is not the case. He then promised me that I will get an emial from a supervisor that night. This was on Wednesday, I didnt get an email until Saturday. WORST CUSTOMER SERVICE EVER. I then called Regal and they told me I could exchange them at the theater.